Krisp launches real-time voice translation SDK to eliminate language barriers in customer experience – Express Computer
Krisp has introduced a Voice Translation SDK that lets customer experience (CX) platform developers embed real-time, multilingual voice-to-voice translation directly into live conversations at scale. The technology has already been proven in the field: it has run in production CX environments since 2025 as part of Krisp’s Call Center AI platform, handling real customer calls around the world before being packaged as an SDK for broader developer use.
Solving the hardest problem in real-time translation
Live, two-way voice translation is far more complex than text translation or offline speech processing. It must process continuous audio streams, juggle latency and accuracy, and maintain natural turn-taking—all while coping with diverse accents and real-world noise. Push latency too low and the system can lose context, increasing recognition and translation errors; delay too long and the conversation becomes stilted, disrupting the customer’s experience.
What the SDK delivers
Krisp’s Voice Translation SDK is engineered to strike the right balance for synchronous, real-time interactions. It supports any combination of over 60 languages and is optimized for clarity and conversational continuity, enabling fluid multilingual exchanges without the need for human interpreters. For CX leaders, this means agents can engage customers in their preferred language without handoffs or delays, a crucial capability when speed and satisfaction are on the line.
“In global customer experience, every language barrier directly impacts speed and customer satisfaction,” said Davit Baghdasaryan, Co-Founder and CEO of Krisp. “Real-time voice translation has to work inside live production environments at scale. By making Voice Translation available as an SDK, we’re enabling CX platforms to embed multilingual voice directly into live systems. Removing language friction changes the economics of global support.”
Built for real-world CX environments
The SDK is available to Windows, macOS, and Web developers, enabling integration into both native and browser-based applications. To reinforce performance in noisy and dynamic conditions, Krisp applies local Noise Cancellation before sending audio to the cloud. By isolating the primary speaker at the edge, the system improves recognition accuracy and translation quality—especially important in busy contact centers and work-from-anywhere setups.
Teams can further tailor the system with custom vocabulary and domain-specific dictionaries. This allows organizations to enforce preferred terminology, brand language, and industry-specific phrases, helping agents deliver consistent and compliant communications across professional environments.
Why it matters for CX
Real-time, multilingual voice translation integrated directly into CX platforms removes a longstanding operational bottleneck. It helps reduce hold times and escalations, improves first-contact resolution, and enables global support coverage without relying on dedicated language specialists or third-party interpreters. Just as important, it preserves the natural rhythm of conversation—so customers feel heard, not translated.
With the Voice Translation SDK now accessible to developers, expect more CX tools to offer seamless, in-call language switching and broader language coverage out of the box. For global brands, that translates into faster support, higher satisfaction, and a more inclusive customer experience—no matter where a call originates or what language a customer speaks.
