Elevat Powers Launch of IDEX Fire and Safety’s Captium™ IQ, an Industry-First AI Technician for Rescue Equipment Service
Elevat has helped bring to market Captium™ IQ, a first-of-its-kind AI Technician from HURST Jaws of Life®, part of IDEX Fire and Safety. Announced in Seattle on May 5, 2026, the solution is built on Elevat’s AI + IoT platform and is designed to transform how mission-critical rescue tools are serviced, maintained, and kept response-ready.
Why it matters
Rescue teams depend on equipment that must perform flawlessly under pressure. Captium IQ aims to reduce downtime, eliminate guesswork in troubleshooting, and raise the bar for service consistency across HURST’s global installed base. By embedding intelligence directly into the service workflow, the platform shifts maintenance from reactive fixes to proactive, real-time operations.
“Captium IQ shows what’s possible when OEMs build intelligence into the service experience,” said Adam Livesay, CEO and Co-Founder of Elevat. “Every technician can be supported by an AI-powered Service Brain—moving from reactive maintenance to intelligent, real-time service.”
What Captium IQ does
At its core, Captium IQ blends AI-driven diagnostics, guided workflows, and data-informed insights to improve readiness and service performance. For technicians, that translates to:
- Faster, more accurate diagnosis with less trial-and-error
- Expert-level, real-time guidance at the point of service
- Standardized workflows that elevate consistency across teams
- Quicker, more reliable repairs with fewer repeat service events
How it works
Captium IQ leverages Elevat’s platform to unify equipment telemetry, past service records, technical content, and diagnostic logic into one system. The result is an AI Technician capable of reasoning through complex scenarios and delivering clear, step-by-step instructions in the field or shop—exactly when a technician needs it.
“The breakthrough is making AI usable in the moment,” Livesay added. “Captium IQ connects equipment data, service history, and technical know-how to provide actionable guidance when it matters most.”
Designed for mission-critical readiness
Beyond immediate troubleshooting, the platform provides visibility into service activity and performance trends. That allows OEMs, service partners, and end users to coordinate more effectively, adopt proactive maintenance strategies, and keep lifesaving tools mission-ready. Over time, the intelligence captured across the installed base helps organizations spot patterns, prevent failures, and improve fleet-wide reliability.
Mobile-first delivery and availability
Captium IQ is delivered as a mobile application, giving technicians on-demand intelligence wherever they work—on scene or in the shop. Availability begins in May 2026, supporting HURST Jaws of Life® equipment with a roadmap to expand capabilities and coverage across additional products and regions.
A glimpse at the future of service
The debut of Captium IQ underscores a broader shift across industrial and emergency response sectors: service is becoming a software-driven, intelligence-led discipline. Rather than simply reporting data, next-generation systems will help teams diagnose, decide, and act.
“We believe every OEM will need a Service Brain to stay competitive,” said Livesay. “Captium IQ is an early example of that future—where service intelligence is built in.”
About Elevat
Elevat provides AI + IoT software that helps equipment manufacturers and service organizations improve outcomes, cut downtime, and empower technicians with real-time intelligence. With the Elevat platform, OEMs can turn their installed base into connected, intelligent systems that diagnose issues, guide workflows, and automate actions to keep equipment ready for the moments that matter.
Learn more at www.getelevat.com. For the original announcement, visit PR Newswire.
