Automatic Language Detection and Translation Elevates Emergency Call Handling
LONGMONT, Colo., July 22, 2025 (GLOBE NEWSWIRE) – Leading the charge in 9-1-1 communications and technology, Intrado Life & Safety, Inc. (Intrado) is proud to unveil its cutting-edge AI-powered Voice-to-Text (VTT) translation and transcription technology. This technological advancement is set to revolutionize emergency response protocols by enabling public safety answering points (PSAPs) to communicate effortlessly with callers in over 40 languages, serving diverse communities across the United States and Canada. Keen to showcase these innovations, Intrado will provide demonstrations of their AI VTT translation and transcription solution at APCO 2025 from July 27-30.
Bridging the gap between legacy systems and the anticipated Next Generation 9-1-1 (NG9-1-1) infrastructure, Intrado’s AI VTT technology offers all PSAPs using Intrado VIPER or VIPER NextGen the capabilities needed to communicate effectively with diverse emergency callers. This solution provides emergency responders with a live conversation transcript, crafting translations in both the caller’s and the telecommunicator’s native languages. For callers, this means communication is instant and audible, minimizing conversation lags and expediting response times.
“Our intuitive, near real-time translation, and transcription capabilities leverage the latest advancements in AI and natural language processing,” noted Brian Davenport, Chief Strategy Officer at Intrado. “This technology is fully integrated into 9-1-1 telecommunicator workflows, enabling users to swiftly engage with non-English speakers without the need to activate a separate application or rely on a third-party interpreter.”
The implementation of VTT transcription and translation significantly enhances the precision and reliability of 9-1-1 call transfers. This feature also alleviates the stress of communicating in foreign languages for individuals in crisis, ensuring that language barriers do not hinder the provision of critical support.
Andrew Knapp, Director for Hamilton County Emergency Communications in Ohio, highlighted the importance of this technology, stating, “9-1-1 telecommunicators are essential to the protection of those who depend on fast emergency response in situations when every second counts. We eagerly anticipate the opportunities Intrado’s translation technology offers to enhance our community service and reinforce the well-being of our PSAP staff.”
For those keen to delve deeper into Intrado’s AI VTT translation and transcription technology, further information is available at: www.intrado.com/ai/voice2text-translate.
About Intrado
As a cornerstone partner to those dedicated to saving lives and protecting communities across the globe, Intrado stands at the forefront of trusted emergency response solutions. The company is renowned for enhancing public safety outcomes by connecting those in distress with the help they need. Intrado successfully merges legacy insights with modern technology and a team of passionately dedicated individuals, crafting end-to-end solutions that are innovative, resilient, intuitive, and insightful. More information about the company and its solutions can be found at www.intrado.com.
