NZ Post and Westpac Issue Alerts Over Phishing Scam Targeting New Zealanders

Residents across New Zealand are being cautioned about a sophisticated phishing scam involving fake parcel delivery notifications. The fraudulent scheme, which impersonates NZ Post, attempts to lure individuals into clicking on malicious links through SMS messages that claim to be about parcel deliveries. This scam underscores the ongoing threats posed by cybercriminals and the need for vigilance amongst consumers.

Fake Parcel Delivery Notifications Uncovered

Victims of the scam have reported receiving text messages claiming that their package delivery has been suspended due to incomplete address information. These messages prompt the recipient to click on a provided link to resolve the issue. Such communications have been reported to originate from various email addresses, heightening the scam’s appearance of legitimacy.

NZ Post has formally acknowledged the scam, urging the public to exercise caution. The organization emphasizes the importance of not interacting with the suspicious link and advises forwarding the fraudulent message to the Department of Internal Affairs using the code 7726 for further investigation.

Upon clicking the links embedded in these deceitful messages, individuals are redirected to websites that either deploy malware onto their devices or attempt to harvest personal information. The latter often leads to unauthorized access to sensitive information, putting individuals’ financial security at risk. Westpac, a leading banking institution in New Zealand, has echoed these concerns, illustrating the dire consequences of falling prey to these phishing attempts.

Westpac has also provided advice on how to respond to such scams, suggesting immediate reporting to Internal Affairs, deletion of the offending message, and blocking of the sender’s contact. The bank further advises its customers and the general public to approach unexpected or suspicious communications with increased scrutiny and to contact their banking provider immediately if they suspect they have been targeted by a scam.

Increased Prevalence of Scams During the Holiday Season

Although phishing scams are not new, their frequency tends to surge during particular periods, such as the Christmas holiday season. This pattern underscores the opportunistic nature of cybercriminals and the continuous need for awareness and proactive measures against such threats.

NZ Post: A Frequent Target for Impersonation

In a recent report by Cert NZ, a cybersecurity agency, NZ Post was highlighted as the nation’s most impersonated brand in the final quarter of the previous year. This statistic is particularly alarming, with over a thousand instances of fraudulent websites deceiving individuals by masquerading as NZ Post reported in the period.

The tactic of impersonating reputable brands to execute phishing scams is not uncommon. Thieves often exploit public databases and other sources to gather contact information for potential targets. Once obtained, they use this information to craft convincing, albeit fraudulent, messages in an attempt to deceive unsuspecting individuals.


The emergence of such sophisticated phishing scams necessitates a heightened level of vigilance among consumers. It is imperative to critically assess the legitimacy of any communication received, especially those asking for personal information or prompting the clicking of links. By staying informed and cautious, individuals can better protect themselves from the advances of cybercriminals looking to exploit the unsuspecting for malicious gain.

In the face of such scams, remember: when in doubt, reach out directly to the organization purportedly contacting you through official channels for verification. Keeping a critical eye on unexpected messages can be the key to safeguarding your personal and financial information online.

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