Infosys Announces Expanded Collaboration with GlobalFoundries to Accelerate AI-Driven Transformation of IT Operations
Multi-year engagement positions Infosys at the forefront of AI-led managed services for complex, mission-critical IT environments.
Bengaluru, India — June 23, 2026: Infosys (NYSE: INFY) is deepening its relationship with GlobalFoundries (NASDAQ: GFS) (GF), unveiling an expanded multi-year collaboration to bring AI-led managed services across the semiconductor manufacturer’s enterprise IT stack. The effort underscores a shift from traditional, externally supported operations to a fully managed, outcomes-driven model powered by AI, automation, and continuous optimization.
Inside the deal
Under the expanded engagement, Infosys will take on end-to-end responsibility for GF’s application landscape, infrastructure, data operations, and service desk. GF selected Infosys for its track record as an incumbent technology partner and for its semiconductor-specific domain expertise—capabilities that are increasingly critical as chipmakers navigate complex global supply chains and 24/7 fab operations.
The move aims to modernize GF’s operational backbone by embedding AI across incident management, user support, and performance engineering, with a view to streamlining processes, elevating reliability, and enabling faster, data-driven decision-making.
Why it matters
For GF, one of the world’s leading semiconductor manufacturers, resilient and efficient IT is inseparable from manufacturing excellence. As competition intensifies and product cycles compress, predictable and autonomous IT operations can help reduce downtime risks, improve end-user productivity, and optimize total cost of ownership (TCO) over time. The collaboration reflects a broader industry pivot from reactive support to proactive, AI-augmented service delivery.
What leaders are saying
“The renewed collaboration marks a significant step forward in GF’s journey to modernize IT operations and achieve higher levels of efficiency, resilience and user experience. As a leading global semiconductor manufacturer, we are committed to advancing our digital transformation to drive greater reliability and value. Collaborating with Infosys will help us equip our teams with next‑generation capabilities to accelerate this transformation journey.”
— Vishal Mehra, Chief Information Officer, GlobalFoundries
“By combining our deep domain expertise, AI capabilities and an outcome-based operating model, we will help GF reduce incidents, improve end-user experiences and sustainably lower TCO over the long term. Infosys will unlock AI value at scale to play a central role in driving intelligent operations, helping GF transition from reactive IT management to predictive and autonomous service delivery.”
— Anand Swaminathan, EVP & Global Industry Leader, Communications, Media & Technology, Infosys
How the model is changing
AI-led managed services signal a notable departure from legacy IT support structures. Rather than addressing incidents after they occur, the model emphasizes prevention and early detection via telemetry, analytics, and automated remediation. For enterprises like GF, this can translate into tighter service levels, faster root-cause analysis, and smoother user experiences across engineering, manufacturing, and corporate functions.
Infosys’s responsibilities will likely span:
- Application operations: Monitoring, maintenance, and performance tuning for critical business and manufacturing systems.
- Infrastructure and cloud: Standardizing and automating operations across data centers and cloud environments.
- Data operations: Ensuring data reliability, governance, and availability to fuel analytics and AI workflows.
- Service desk modernization: Enhancing end-user support with AI-driven triage, self-service, and knowledge automation.
The broader context
Semiconductor companies are contending with expanding product portfolios, stringent quality requirements, and increasingly distributed operations. Against this backdrop, AI-first operating models are gaining traction as a way to stabilize core systems while freeing up talent for higher-value engineering and innovation. The Infosys–GF expansion reflects this strategic recalibration, aligning IT operations with the pace and precision the sector demands.
What to watch next
- Incident trends: Measurable reductions in high-severity incidents and mean time to resolution (MTTR).
- User experience: Improvements in service desk responsiveness and satisfaction scores across global teams.
- TCO and efficiency: Evidence of sustained cost optimization through automation and process standardization.
- Autonomous operations: Progress toward predictive and self-healing capabilities across applications and infrastructure.
As the collaboration scales, the key benchmark will be whether AI-enabled operations can consistently deliver resilience and agility without adding complexity—an outcome both companies say is central to this multi-year engagement.
